Better customer experience with property management software

Unify LIV helps buildings improve customer experience and daily operations through one connected property management software platform.

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A residential tower community lit up at night, with the city and mountains behind it

From communication and service requests to amenities, parking, parcels, payments, and digital forms, Unify LIV connects the workflows residents and staff rely on every day.

App adoption at launch
91%
Monthly engagement
87%
Fewer resident calls
40%
Admin time saved monthly
40hrs
Amenity bookings & revenue
200%

Customers

Featured communities

See how real communities use Unify LIV to reduce admin, improve customer experience, and drive measurable operational results.

Hillside West Concord Brentwood, Burnaby, BCBurnaby, BC | Condo / StrataHillside West Concord BrentwoodA two-tower luxury community that achieved 200% growth in amenity bookings and revenue within 60 days, with 91% app adoption at launch.Read the storyDomus, Vancouver, BCVancouver, BC | 135 unitsDomusA beautifully designed 26-storey residential community in the heart of Yaletown, using Unify LIV to simplify building operations, streamline amenity bookings, and enhance everyday convenience.See amenity bookingChateau Waikiki, Honolulu, HIHonolulu, HI | 459 unitsChateau WaikikiA landmark 38-storey condominium in the heart of Waikiki, bringing residents and management together through a centralized digital platform for more efficient communication and daily operations.See building communicationHillside East Concord Brentwood, Burnaby, BCBurnaby, BC | 900 unitsHillside East Concord BrentwoodAn expansion of the Concord community, featuring expansive outdoor spaces and premium amenities. Unify LIV streamlines inspections, visitor management, and resident inquiries, enabling the on-site team to achieve a 100% response rate within 48 hours.See inspectionsEspana, Vancouver, BCVancouver, BC | Condo / StrataEspanaA three-tower downtown community using AI-powered parcel management to automate notifications, reduce manual tracking, and improve pickup efficiency.See package trackingBatavia West Residences, Toronto, ONToronto, ON | Rental portfolioBatavia West ResidencesA rental portfolio using Unify LIV to digitize lease management, renewals, and rent collection for a smoother resident experience and simpler day-to-day administration.Read the storyBread Company Condos, Toronto, ONToronto, ON | Condo / StrataBread Company CondosA striking 20-storey glass-and-steel tower in downtown Toronto, home to a vibrant community of young professionals and students. Unify LIV keeps residents engaged and connected through seamless amenity booking and payments, resident-led social groups, and curated events that turn a building into a place people want to stay.See social groupsCalvary House, Markham, ONMarkham, ON | Affordable housingCalvary HouseA 100-unit affordable housing community that replaced paper-based maintenance workflows with a fully digital request and work-order process.See maintenance and inspection

Operations

Better customer experience starts with better operations

Most resident apps sit on top of building operations. Unify LIV runs through them. It replaces calls, paper forms, spreadsheets, and disconnected tools with one platform for the workflows residents and staff rely on every day.

Residents get one intuitive app for requests, bookings, parking, parcels, payments, and forms. Staff get fewer interruptions, less admin, clearer priorities, and a complete time-stamped record of every interaction.

Building activityToday, 5 entries
  • Payment receivedUnit 1110
  • Move-in form approvedUnit 307
  • Party room bookedUnit 1502
  • Parcel picked upUnit 806
  • Maintenance request submittedUnit 1204
Try it as a resident

Platform differentiators

What makes Unify LIV different

Resident workflows people actually use

Unify LIV is built around the moments residents care about most, including requests, bookings, parking, parcels, payments, forms, and communication. That drives stronger adoption and repeat usage than static portal experiences.

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One system of record for the building

Every interaction is tied to the resident, unit, request, or payment with a clear time-stamped history. Property teams, owners, and boards get better visibility, fewer disputes, and stronger accountability.

Owner & Board Dashboard

AI that helps teams act faster

Unify LIV uses AI to surface what needs attention, highlight required actions, and show trends across building activity. Teams get clear operational insight without digging through multiple dashboards.

Operational AI Insights
Good morning, DanaMonday, 8:00 AMAI overview
Elevator B inspection due todayBuilding, before noonOpen
AI Concierge, resident appWhat time does the pool open?The pool is open every day from 6 AM to 10 PM.

Stakeholders

What Unify LIV delivers for every stakeholder

Unify LIV improves customer experience by reducing the manual work behind it and giving every stakeholder clearer visibility into building activity and outcomes.

Read customer stories
StakeholderTop resultHow Unify LIV delivers it
Residents91% app adoption and 87% monthly active engagementFaster service and easier self-serve accessOne intuitive mobile app for requests, bookings, forms, payments, updates, parking, parcels, and community engagement.
Property managers and concierge40% fewer inbound phone calls40 admin hours saved per monthAI chat, general inquiries, digital workflows, automated filing, parcel automation, parking and violation enforcement, and a time-stamped history across resident interactions.
Building owners and condo boardsNew recurring revenue and stronger oversightBetter NOI, reduced disputes and hearings, and clearer operational visibilityPaid amenity bookings, ad space monetization, digital records, transparent audit trails, software consolidation, and real-time operational insights.

For owners and boards, Unify LIV provides a single source of truth that is transparent, time-stamped, and easy to reference. That reduces back-and-forth, improves accountability, and gives decision-makers clearer operational visibility.

About Unify LIV

Property management software for condos, rentals, and multifamily communities

Unify LIV is a property management software platform designed for modern residential buildings. It supports condominiums, strata communities, rental apartments, affordable housing, student housing, and other multifamily properties with tools for communication, amenity bookings, maintenance requests, parcel management, visitor parking, digital forms, payments, and AI-powered operational insight. For operators evaluating property management software, resident communication tools, or amenity booking software, Unify LIV combines a simple customer experience with the operational controls property teams, owners, and boards need to run buildings more efficiently.

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FAQ

Frequently asked questions

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How do we get buy-in from all board members and residents before switching platforms?

The process typically begins with a consultation and demo to understand the board and building’s specific needs and address any questions from stakeholders. The Unify team then works with the board, property manager, and on-site staff ahead of launch to plan the transition and configure the platform to match the building’s workflows. In one example at Hillside West Concord Brentwood, the board and property management completed a full transition from their previous portal to the LIV platform in six weeks, with 91% of residents downloading the app within the first two weeks.

Can residents use LIV on their phone?

Yes. LIV is a mobile-first platform available on iOS and Android devices, with a web portal for desktop access. Each user has role-specific access ranging from Super Admin, Admin, Technician, Concierge, Owners, and Tenants, and each access is configurable depending on your building setup.

Is LIV difficult for board members to learn?

No. LIV is designed for non-technical users including volunteer board members. The onboarding process includes structured training sessions and role-specific guidance.

We currently use another platform. Is it difficult to switch to LIV?

The process is designed to be straightforward. The Unify onboarding team manages data migration, platform setup, and transition planning, so building staff do not need to handle the changeover on their own. The onboarding process follows a structured timeline and includes dedicated support from the Unify team throughout the implementation.

Will we still need all of the onsite staff once we have LIV?

Yes. LIV helps reduce administrative workload such as bookings, payments, forms, parking permits, and inquiry routing. This allows onsite staff to spend less time on repetitive tasks and focus more on resident service, safety, and building operations. The platform is designed to improve staff productivity without requiring additional headcount.

Your property

See what Unify LIV would look like at your property

What kind of property do you run?

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