The story
At a glance
When Unify LIV partnered with Hillside West Concord Brentwood, the mission was clear: simplify operations, improve visibility for council, and make it easier for residents to access services across one of Metro Vancouver’s largest luxury strata communities.
With more than 1,500 residents, two 43-storey towers, and multiple service partners spanning property management, concierge, maintenance, and cleaning, the community was operating through disconnected tools, email inboxes, spreadsheets, QR forms, and manual processes. Resident inquiries, violations, and operational tasks were difficult to track, leaving the strata council without a clear view of building operations and creating unnecessary administrative work for staff and vendors.
By implementing Unify LIV’s centralized property management platform, Hillside West Concord Brentwood unified resident communication, amenity bookings, visitor parking, digital forms, and maintenance workflows in one place. This gave council better oversight, reduced manual coordination, removed unnecessary disputes, and created a more convenient experience for residents, owners, tenants, and on-site teams.
About Concord Brentwood
Concord Brentwood is a luxury high-rise strata community in Burnaby, BC, developed by Concord Pacific and represented by the Hillside West Strata Council. Comprising two 43-storey towers and 892 units, the property offers premium amenities including a party room, theater, rooftop patio, pet grooming station, EV charging, and visitor parking.
Meeting customers where they are
Hillside West identified several areas where a more connected resident and operations experience could reduce administrative burden and improve service across the community:
- Centralizing resident communicationWith inquiries, updates, and follow-ups moving through email inboxes, manual forms, and disconnected tools, the strata council and on-site teams needed one place to communicate with residents and maintain a clear record of every interaction.
- Bringing building operations into one systemOperational tasks were being managed across spreadsheets, QR forms, paper-based processes, and single-purpose portals that did not connect. A unified platform was needed to improve visibility for council, reduce manual coordination between teams, and give staff a reliable system of record across the building.
- Making everyday resident workflows easierResidents needed a simpler way to book amenities, issue visitor parking permits, submit forms, and request service without relying on concierge payments, back-and-forth emails, or manual processes.
- Improving oversight across multiple teams and vendorsWith property management, concierge staff, maintenance teams, and cleaning vendors all involved in day-to-day operations, the community needed better tracking of requests, violations, and follow-ups to reduce disputes and improve accountability.
“With over 30 years of experience as a property manager and a council member on numerous strata buildings, partnering with the Unify LIV team has been a real paradigm shift. LIV has greatly increased resident engagement and participation in activities. Now many residents receive a follow-up response with a resolution within the same day. The Unify team demonstrated agility and expertise during onboarding, ensuring all stakeholders were aligned at every stage. They have raised the bar of overall strata management to a level that would be extremely hard to achieve any other way.”
Leo B, President, Hillside West Strata Council
