Instant notification
Operators can send important building updates and reminders to all residents instantly. Residents receive real-time app notifications and can quickly retrieve past communications.
Building communication no resident misses
Keep every resident informed with instant notifications, real-time chat and a searchable record of every notice.
Overview
Building Communication sends every building update to residents as an app notification and keeps every notice and conversation in one place.
Key features
Discover key features
Past building updates sit in a centralized document repository, and past resident interactions are easy to search for reference.
The General Inquiries chat enables real-time conversation between property managers and residents.
Track open and read rates for each communication, with insights into message delivery, effectiveness and engagement, to help optimize future communications.
Benefits
Explore the benefits
Real-time resident communication
Residents can communicate directly with property managers through General Inquiries, replacing phone calls and multiple emails. Both sides can search past interactions, keeping all communication in one place.
Emergency response communication
Send real-time alerts to residents during urgent building situations, while on-site staff get fast access to the right response services and the building’s emergency protocols. Every message and response step stays in one place.
Can residents use LIV on their phone?
Yes. LIV is a mobile-first platform available on iOS and Android devices, with a web portal for desktop access. Each user has role-specific access ranging from Super Admin, Admin, Technician, Concierge, Owners, and Tenants, and each access is configurable depending on your building setup.
Will LIV replace my job or reduce my control over operations?
No. LIV automates repetitive administrative tasks such as booking confirmations, payment follow-ups, form routing, parking permits, and maintenance dispatching. Property managers retain full control over operational decisions, vendor relationships, and resident service.
Will we still need all of the onsite staff once we have LIV?
Yes. LIV helps reduce administrative workload such as bookings, payments, forms, parking permits, and inquiry routing. This allows onsite staff to spend less time on repetitive tasks and focus more on resident service, safety, and building operations. The platform is designed to improve staff productivity without requiring additional headcount.
Can LIV manage multiple properties from one account?
Yes. Property management companies can manage multiple buildings from a single LIV account. Each building maintains its own configuration and data while portfolio-level dashboards provide visibility across properties. LIV’s advanced analytics and reporting can be filtered by individual building level or your entire portfolio.
We currently use another platform. Is it difficult to switch to LIV?
The process is designed to be straightforward. The Unify onboarding team manages data migration, platform setup, and transition planning, so building staff do not need to handle the changeover on their own. The onboarding process follows a structured timeline and includes dedicated support from the Unify team throughout the implementation.
Free consultation
Transform how your properties operate with Unify
Book a free 15-minute discovery consultation.