Log every delivery in seconds. Notify the resident automatically.

Concierge scans a label in the LIV app, LIV matches the recipient to a unit and notifies the resident, and pickup is recorded against the same entry.

Overview

Parcel management records every delivery at intake, notifies the resident, and keeps a full pickup record the building can search at any time.

Try it

Explore package tracking

Front deskNew deliverySam
ParcelsHarbour ViewNo parcel
DeliveriesAll carriers
Omar Haddad, unit 1207PKG-1207-C41, UPS, today 2:40 pmPending
Tara Okafor, unit 0903PKG-0903-B88, Amazon, today 11:05 amCollected

Scan a label and the parcel is added to this list.

Nothing logged yetEvery delivery starts with a scan
  1. ScanConcierge scans the shipping label with a phone.
  2. LogLIV matches the recipient to a unit and the entry is created.
  3. NotifyThe resident is notified through the app.
  4. CollectPickup is recorded against the same entry.

Key features

Discover key features

New deliveryFront desk
RecipientReadingElena Voss
UnitMatching1804
LIV appElena, unit 1804
A parcel is waitingFedEx, at the front deskLoggedNotified
Pickup confirmationRecorded on the same entry
Same appBookings, payments, parcels
PKG-1804-D19Pickup history
  1. Logged at the front desk4:12 pm
  2. Resident notified4:12 pm
  3. Collected by Elena Voss4:42 pm, time stamped
StatusPendingCollected
ParcelsCarrier: FedEx
Elena Voss, unit 1804PKG-1804-D19, FedExPending
Priya Nair, unit 0615PKG-0615-F73, FedExCollected
Luis Ferrer, unit 1122PKG-1122-E05, FedExReturned
Found in secondsBy name, unit, carrier or date
Waiting at the deskOldest first
Omar Haddad, unit 1207UPS1 day
Mei Tanaka, unit 0422Canada Post5 days
Daniel Ruiz, unit 1510DHL9 days
Reminder sentTo the 9 day parcel

Benefits

Explore the benefits

Fewer calls to the desk

Residents hear about a delivery in the app, so the front desk spends less time answering whether anything arrived.

A lost parcel has a trail

Every delivery is recorded at intake and again at pickup, so the building can show where a package is and who took it.

Ready for the holiday rush

Peak season brings hundreds of deliveries a week. Logging by scan and an aging view keep the room under control.

Nothing new to learn

The delivery log lives in the platform residents already use for amenity booking, payments and maintenance.

A smiling delivery worker in a warm, sunlit room lifting a cardboard box with a shipping label

See it in real communities

Read how property teams and boards run their buildings with LIV.

FAQ

Frequently asked questions

Can’t find your answer?

See all questions
How does a front desk log a delivery?

Concierge scans the shipping label with a phone in the LIV app, and the platform reads the recipient on the label and matches the unit. The resident is notified through the app, and pickup is recorded against the same entry.

Will we still need all of the onsite staff once we have LIV?

Yes. LIV helps reduce administrative workload such as bookings, payments, forms, parking permits, and inquiry routing. This allows onsite staff to spend less time on repetitive tasks and focus more on resident service, safety, and building operations. The platform is designed to improve staff productivity without requiring additional headcount.

Can residents use LIV on their phone?

Yes. LIV is a mobile-first platform available on iOS and Android devices, with a web portal for desktop access. Each user has role-specific access ranging from Super Admin, Admin, Technician, Concierge, Owners, and Tenants, and each access is configurable depending on your building setup.

How does LIV handle data security?

LIV stores data on secure cloud infrastructure with role-based access controls so users only see information relevant to their role. Please refer to LIV’s privacy policy for more details.

We currently use another platform. Is it difficult to switch to LIV?

The process is designed to be straightforward. The Unify onboarding team manages data migration, platform setup, and transition planning, so building staff do not need to handle the changeover on their own. The onboarding process follows a structured timeline and includes dedicated support from the Unify team throughout the implementation.

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