Improve support response times
Give residents immediate answers to common questions while helping on-site teams to focus and respond faster to more complex requests.
LIV AI Concierge Agent for Smarter Resident Support
Give residents and property teams instant, community-specific answers, guidance, and support whenever they need it.
Overview
The LIV AI Concierge Agent uses building, community, and LIV workflow information to provide relevant answers and guidance.
It helps residents find information, navigate the app, and complete common tasks while reducing repetitive inquiries for property teams.
Key features
Discover key features
Access accurate information about building policies, bylaws, amenities, services, and LIV features without searching across multiple documents or systems.
Help residents navigate the LIV app, make bookings, find forms, review policies, and complete common building-related tasks.
Deliver context-aware answers using property documents, bylaws, procedures, community information, and operational requirements.
Benefits
Explore the benefits
Reduce repetitive inquiries
Reduce routine phone calls, emails, and front-desk questions so staff can focus on service issues that require direct attention.
Enhance resident experience
Provide residents 24/7 with fast, consistent support for building information, bookings, policies, and LIV app assistance.
Support staff onboarding
Help new staff quickly learn operational workflows, community bylaws and policies, and frequently asked resident questions.
Will LIV replace my job or reduce my control over operations?
No. LIV automates repetitive administrative tasks such as booking confirmations, payment follow-ups, form routing, parking permits, and maintenance dispatching. Property managers retain full control over operational decisions, vendor relationships, and resident service.
Will we still need all of the onsite staff once we have LIV?
Yes. LIV helps reduce administrative workload such as bookings, payments, forms, parking permits, and inquiry routing. This allows onsite staff to spend less time on repetitive tasks and focus more on resident service, safety, and building operations. The platform is designed to improve staff productivity without requiring additional headcount.
Can residents use LIV on their phone?
Yes. LIV is a mobile-first platform available on iOS and Android devices, with a web portal for desktop access. Each user has role-specific access ranging from Super Admin, Admin, Technician, Concierge, Owners, and Tenants, and each access is configurable depending on your building setup.
How does LIV handle data security?
LIV stores data on secure cloud infrastructure with role-based access controls so users only see information relevant to their role. Please refer to LIV’s privacy policy for more details.
We currently use another platform. Is it difficult to switch to LIV?
The process is designed to be straightforward. The Unify onboarding team manages data migration, platform setup, and transition planning, so building staff do not need to handle the changeover on their own. The onboarding process follows a structured timeline and includes dedicated support from the Unify team throughout the implementation.
Free consultation
Transform how your properties operate with Unify
Book a free 15-minute discovery consultation.