The story
At a glance
When Unify LIV partnered with Lane Partners, a Toronto-based multi-family real estate developer, the mission was clear: to save money, satisfy tenants, and simplify management, through an automated property management system.
Much of Lane Partners’ operating team’s time was spent on answering common questions, responding to maintenance requests coming in from multiple channels, and tracking and manually following up on monthly rent payments.
By integrating Unify LIV’s cloud-based, AI-powered property management software, Lane Partners not only overcame their operational hurdles but also set a new standard for tenant experience and property management efficiency. This was enabled by LIV’s automated and secure online rent collection, streamlined tenant communication, and automated operational workflows including property maintenance management.
About Lane Partners
Lane Partners, a fast-growing Toronto-based residential developer, specializes in transforming single-family lots into low to mid-rise residential properties, offering seamless living experiences for tenants. With a focus on innovation, transparency, and exceptional living experience, Lane Partners partnered with Unify LIV to automate their property management.
Meeting customers where they are
Lane Partners recognized key areas where enhancements could drive efficiency and improve the tenant experience:
- Streamlining Rent CollectionTraditional processes of collecting post-dated cheques, while effective in the past, presented opportunities for automation to save time and reduce the risk of errors.
- Consolidating Tenant CommunicationWith multiple channels such as phone calls, in-person visits, WhatsApp, and text messages, there was a clear need for a unified system to simplify communication and improve historical tracking, especially for better maintenance management.
- Optimizing Maintenance WorkflowsBy refining maintenance request handling and response times, Lane Partners aimed to further elevate tenant satisfaction and operational excellence.
“Seamless rent collection through LIVPay has been a game-changer, saving us admin time. Our tenants are happier with real-time chat and automated maintenance services. The Unify team’s onboarding and exceptional customer support made the entire experience smooth for us. My team and tenants are happier, and we are saving operational costs through efficiency.”
Martin Blatt, Co-Founder and Partner
